Memon, S., A. Bhutto, and B. Shankar Chowdhry. “Development of Capacity Building Mechanism for Non-Academic Staff in Public Sector Higher Education Institutions of Pakistan”. Journal of Information Management and Practices, vol. 5, no. 1, June 2025, pp. 91-112, https://journals.iub.edu.pk/index.php/jimp/article/view/3927.