Management Support as A Moderator in Linking HRM Practices with Employee Performance in Banking Sector in Thailand

Abstract

Since management support (MS) influence all facets of the organizations, the current research explores the moderation of MS on employee compensation, training and development (T&D), recruitment and selection (R&S), succession planning (SP), performance appraisal (PA) and employee performance (EP) in banking industry of Thailand. The survey method was cross-sectional where data from 350 employees were collected in Thai banking industry. For testing the study hypotheses, partial least square structural equation modelling (PLS-SEM) technique has been used. Four direct hypothesized relationships were supported, whereas hypothesis seven and hypothesis nine was also supported with moderation. The results indicate that T&D, R&S, SP and PA are positive and strong predictors of EP and MS plays as a moderating role in employee compensation, T&D and EP relationship. It ensures that MS strengthens the important relationships of human resource management (HRM) practices. Suggestions and limitations are also discussed for future studies.