Do Services Matter

A Case of Innovations in Pakistani Public Libraries

Abstract

The current study identifies and highlights some of the cutting-edge new services offered by Pakistani libraries. To get the desired results, a qualitative methodology of research was adopted and data were collected through interview technique. Furthermore, the websites and social media accounts of these public libraries have been reviewed. The study's sample included each of Lahore's public libraries. The outcomes indicated there are many innovations in the services of public libraries introduced during the last two decades. The purpose of this research was to present the innovations in public libraries that will be helpful for new library users and build a positive image of these libraries in society. Additionally, the results can draw the attention of decision-makers from other nearby developing nations to enhance services, image, and the professional development of their staff.