A Comparative Study Between insurance and banking sector about influence of key HR practices in boosting service recovery performance

Authors

  • Farhan Hussain Karachi University,Pakistan
  • Nazneen Waseem Research scholar,Karachi University,Pakistan

Keywords:

: intellectual capital (IC), Employee commitment (EC), Service recovery performance (SRP), Training (TR), Rewards (RE), Internal career opportunities (ICO), Job Description(JD), Staff Participation(SP)

Abstract

The purpose of this study is to examine key human resources practices (Rewards, Training, Job Description, intellectual capital, Staff Participation, Internal career opportunities) that influence employee commitment and service recovery performance (SRP) of banking and insurance sector of Karachi region. SRP is crucial in banking sector especially in the Islamic Insurance banking sector and plays a vital and key role in sustainable competitive advantage for value addition in future to acquire market. The data was collected from 250 employees of banking and insurance sector working in Karachi on convenience sampling technique. Data was analyzed by using SMART PLS to examine the relationship between constructs. This study contributed to the body of knowledge in explaining relationship of Rewards, Training, Job Description, intellectual capital, Staff Participation, Internal career opportunities to employee commitment and SRP, explained in the Banking and insurance sector specially in Karachi.  

Author Biography

Nazneen Waseem, Research scholar,Karachi University,Pakistan

Dr. Syeda Nazneen Waseem,

Assistant Professor,

Karachi University Business School, University of Karachi.

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Published

2024-07-01

How to Cite

Farhan Hussain, & Nazneen Waseem. (2024). A Comparative Study Between insurance and banking sector about influence of key HR practices in boosting service recovery performance. Journal of Contemporary Business and Islamic Finance (JCBIF), 4(1), 368–375. Retrieved from https://journals.iub.edu.pk/index.php/jcbif/article/view/2023

Issue

Vol. 4 No. 1: Journal of Contemporary Business and Islamic finance

Section

Articles

License

Copyright (c) 2024 Journal of Contemporary Business and Islamic Finance (JCBIF)

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This work is licensed under a Creative Commons Attribution 4.0 International License.

After paper acceptance in JCBIF,the author(s) has (have) must accepted the publication in the JCBIF by releasing the copyright to the Islamia University Bahawalpur-IUB-Pakistan.

Journal of contemporary business and Islamic finance (JCBIF) is licensed under a Creative Commons Attribution 4.0 International License.

The material presented by the authors does not necessarily represent the viewpoint of editorial team and the management of the Islamia University of Bahawalpur,IUB,Pakistan as well as authors institute.

 

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