Organizational Resilience moderating Employees Psychological Traits and Entrepreneurial Orientation

Evidence from Tourism Sector of Pakistan

Abstract

This empirical research was conducted to ascertain effect of Organizational Resilience’s (OR) moderation over the employees’ psychological traits and entrepreneurial orientation (EO) of tourism SMEs operating in KPK (Khyber Pakhtunkhwa) province of Pakistan. The study heaved its underpinning from resource based view (RBV) theory. Primary data was obtained from a random sample of 591 managers of tourism SMEs. Data was analyzed through Andrew F. Hayes process macro in SPSS version 23. The results showed positive moderation of organizational resilience over the relationship. Findings confirmed that organizational resilience fosters organizational EO which implicates selection of employees after assessment of their psychological traits and followed by adequate training and development to channelize employee psychological resources to fuel spirit in EO in highly sought-after services sector of economy i.e. tourism sector. This research has theoretical contribution in linking employees’ psychological traits in organizational process; which emphasizes on need of due diligence in HRM activities like selection and training & development which is a cornerstone in developing organizational resilience. SMEs operating in service sector in general and tourism sector in particular have useful practical implication of this study.